kintone vs Salesforce for a Japan business
A custom business workflow and a sales operation are not necessarily the same problem. Define the records and decisions you need before choosing a platform.
Describe the work
Map one process from the first inquiry to its final result. Identify customers, deals, approvals and related records. Note where staff need a flexible internal application and where they need a consistent sales process.
Build a small demonstration
Ask each vendor or implementation partner to demonstrate your actual workflow with sample data. Include access restrictions, duplicate records, reporting and a change request. A polished standard demo does not show the cost of your exceptions.
Budget for ownership
Compare licenses, configuration, integrations, training and ongoing administration. Name the person who can change fields and permissions after launch. Ask what happens when your implementation partner is unavailable.
Test your way out
Export a representative set of records and attachments. Confirm whether relationships and history remain usable. Before signing, agree on acceptance tests, documentation, account ownership and the work included in support.
Useful links
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