Infrastructure Build
Rebuild the operational layer of your business. Replace tool chaos with systems that actually fit how your team works.
The problem
You've outgrown your current setup. You just don't know what to replace it with.
The tools you're running were fine when you had 8 people. Now you have 25 and the same Slack, the same shared inbox, the same "just send me a message when it's done" workflows. Every new hire makes the problem worse.
The Infrastructure Build takes your operation apart and puts it back together properly. New tooling where it's needed, migrated or consolidated where you're duplicating, automated where the manual work is killing velocity. Your team gets something that actually fits. You get runbooks so they can maintain it.
What this covers
Built for your situation, not a template.
Tool consolidation
Audit what you have, decide what stays, migrate off what doesn't. No more paying for three things that do the same job.
Workflow design
Map how work should actually flow, then build it. Handoffs, approvals, status updates — all defined and systematic.
Automation
Identify the manual steps that shouldn't be manual. Route, notify, sync, and escalate without someone doing it by hand.
CRM and pipeline setup
If you're running sales or client relationships on spreadsheets, we fix that. Proper CRM configured for your actual sales process.
Data and reporting
Build the dashboards your team actually looks at. Operational metrics, pipeline, costs — readable by non-engineers.
Handoff and documentation
Runbooks for every system we build. Your team doesn't need me to keep running things after I leave.
Good fit if
- You've outgrown your current setup but don't know what to replace it with
- You have a specific tool migration — moving off spreadsheets, off an old CRM
- Your team is growing and workflows haven't kept up
- You need systems your team can actually use without a manual
- You want to own what's built, not depend on a consultant forever
Not a fit if
- You need software engineering or custom dev work
- You want someone to maintain things long-term without building ownership internally
- You don't have the team capacity to participate in the build process
How it works
Scoped before work starts. No surprises.
Scoping call
We define what the build covers, what success looks like, and how we'll work together. Pricing is confirmed before anything begins.
Discovery sprint
If you don't have a recent Stack Audit, the first phase covers similar ground — mapping what you have before we decide what to build.
Build and migration
Systems get built, configured, and tested. Team gets onboarded. Data gets migrated. This is the long part — typically 4–10 weeks depending on scope.
Handoff
Runbooks delivered, team trained, questions answered. You own it from here. Ongoing management available if you want continued support.
Questions
Common questions about the Infrastructure Build.
Does this require a Stack Audit first?
Not always. If you already have a clear picture of your stack, we can go straight to a build. If not, the early phase includes a discovery sprint. For retainer clients, an audit is required before ongoing management starts.
Who owns the system after the build?
You do. The deliverable includes working systems plus runbooks your team can use to maintain and extend them. I don't build things your team can't operate without me.
How do you handle Japanese-language tools and workflows?
I work in both English and Japanese. Tools common in Japan — Kintone, Cybozu, Chatwork, LINE WORKS, freee — are in scope. Most builds involve a mix of global and Japan-specific tools.
What if the scope changes mid-project?
Scope changes happen. We'll discuss them as they come up and agree on how to handle them — extended timeline, adjusted deliverable, or a change order. Nothing gets added without both parties agreeing first.
How is this different from hiring an agency?
Agencies sell time and headcount. This is operator-grade work done by someone who runs businesses in Japan — the output is systems that work for your specific situation, not a generic implementation. A comparable agency engagement in Tokyo runs ¥2–5M and takes twice as long.
Let's figure out what you need.
45 minutes. We'll scope your situation and you'll know whether this is the right move.